Refund policy

Return & Refund Policy – CG

At CG, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• We accept returns within 30 days of the delivery date.

• Items must be unopened, unused, and in their original packaging to be eligible for a return.

• Due to the nature of our products, we cannot accept returns on opened or used items unless they arrived damaged or defective.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.

Damaged or Defective Products

• If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at support@crawlercgecko.com with photos and order details. We will resolve the issue promptly.

Return Shipping

• Customers are responsible for return shipping costs unless the item was incorrect or defective upon arrival.

How to Start a Return

To initiate a return or refund, please email us at support@crawlercgecko.com with your order number and the reason for return. We’ll guide you through the next steps.